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  • What is your COVID-19 policy?
    If your trip is postponed or cancelled by our team due to travel restrictions caused by COVID-19 you will receive a trip credit and can choose to travel on a different trip at equal or lesser value. We are currently notifying travelers approximately 60 days prior to departure if their tour is being postponed by Where To Next Travels due to travel restrictions related to COVID-19. COVID-19 CANCELLATIONS INCLUDE: 1. A Level 4, ‘Do Not Travel Global Advisory’ issued to the destination country of tour is issued by the U.S. Department of State. 2. An extended quarantine requirement is issued by the government of the destination country of tour. 3. A Level 4, ‘Do Not Travel Global Advisory’ issued by the U.S. Department of State. 4. If the government of traveler’s residence restricts all travel, with the exception of restriction travel. 5. The restriction of international flights prohibits travelers from traveling to the destination country of tour. Per our policy, Deposits are non refundable after 24hrs of booking and will be transferred along with your trip credit to your new trip Trip Credits due to COVID -19 Cancellations will be valid for 1 calendar year after the notice of cancellation. Refunds will not be provided to travelers with trip payments late more than 14 days. Refunds are processed in maximum 60 days from the date of cancellation or date of reschedule. Where To Next reserves the right to amend and change these policies and statements at any time.
  • Is my deposit refundable?
    If you request a refund within 24 hours after your initial deposit payment was made, we will gladly refund you to your original payment method. After the 24 hour grace period has passed, your initial deposit is non-refundable. There are no exceptions after the 24hr grace period.
  • What happens if I can no longer attend a trip after I've already made payments?
    We understand unexpected circumstances can arise. If you are unable to attend a trip and have made over 50% of your payments, then you will receive a credit for one of our future trips or travel services of equal or lesser value (for non-health related cancellations), or you will receive a refund to your original form of payment (for health related cancellations). Proof of emergency will be required for refunds.
  • Are there payment plan options?
    Yes, we have two payment plan options: 1. Pay in full and receive a $100 discount (your initial deposit will apply towards your remaining balance) 2. Pay 5 monthly installments (your initial deposit will count as your first payment)
  • Are there any fees?
    There may be a transaction fee charged depending on your payment method, but there are no additional fees for any of our payment plans.
  • How do I make payments?
    Invoices will be sent via email based upon the schedule of your chosen payment arrangement
  • Can I get a payment extension?
    Please send us an email to discuss, we are willing to work with you so that you can make it on the trip.
  • What happens if I miss a payment?
    Payment due dates are outlined in your initial email and it is your responsibility to make these payments on time. You have a grace period of two days after each payment due date to make your payment . Please see late payment policies below: First late payment (5 days after due date) will result in a $30 late fee added to your next payment Second late payment (2 days after due date) will result in a $30 late fee added to your next payment If a payment has not yet been received 10 days or more after the due date, and no payment arrangements have been made or discussed with our team in writing, you will forfeit your spot on the trip as well as any payments already made. Where To Next reserves the right to keep all monies paid as a cancellation/non-payment fee after 10 days of non-payment.
  • What happens if a trip is cancelled due to extenuating circumstances out of Where To Next's control?
    Please see our booking terms and conditions section "Itinerary Changes and Cancellations" and our COVID-19 Policy for details
  • I paid for one trip and saw that another trip became available online, can I change trips?
    Once you begin payments for a trip, arrangements are already being made so unfortunately, trip payments are not transferable. You are however welcomed to book a second trip with us at anytime.
  • What happens if a change to the accommodations or itinerary is made after I book?
    Changes to accommodations outlined in our Itinerary are not likely to change but may occur due to circumstances beyond our control. In the event of a change to accommodation or itinerary, you will be notified immediately and be provided with information on the new accommodations/itinerary (which will always be of equal or greater quality). If we make a change to any trip, we will inform the guest(s) booked on the trip as soon as reasonably possible in writing If a change is made more than 14 days prior to departure, the impacted traveler may elect to: (i) accept the change and proceed with the amended trip; (ii) book another trip of equivalent or greater value, if available (you will be responsible for paying any difference in price between the current trip and the new trip) (iii) book another trip of a lower value, if available, and receive a refund of the difference in price
  • How are rooms assigned?
    Rooms are assigned in two ways: If you are traveling with a friend(s), you can request to share a room If you're traveling solo, you can either request a solo room or request to be paired with other traveler(s). If you choose to be paired, we will send you a quick roommate questionnaire to ensure we find the best fit for you
  • Is it okay if I'm traveling alone?
    Absolutely! This travel group is great for solo travelers! Prior to the trip, solo travelers who would like to be paired with a roommate will receive a traveler profile questionnaire which will help us match you based on your responses. Our goal is for everyone to be as comfortable as possible. Our trips encourage networking and creating new friendships so trust us, you will have a great time!
  • Do I need to purchase travel insurance?
    For all who travel with us, we highly recommend you have appropriate travel insurance to cover trip cancellation and interruptions. Your insurance should also include medical coverage and personal accidents. If you opt out, you do so at your own risk and we will not be held liable for any loss you incur as a result. Please ensure your travel insurance protects for the full duration of the trip.
  • What is not included in the price I pay?
    International airfare, visa fees (if required), passport fees, some meals, additional excursions not included in your itinerary, spending money, and travel insurance We highly recommend you invest in travel insurance as this will protect you in the event of cancellations, missed flights and injury while abroad.
  • What is included in the price I pay?
    Trip inclusions vary from trip to trip but in general you will find the following included: accommodations, daily breakfasts, a welcome dinner, a welcome package, minimum one excursion (minimum two excursions included if trip is 4+ days), transportation for included excursions, airport transfers, trip hosts/guides, detailed itinerary and more
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